Refund policy

Because every item is personalised specifically for you, we cannot accept returns or exchanges simply because you change your mind.

However, we'll happily help if:

• Your order arrives damaged.
• Your item is faulty.
• We've made an error with your order.

Please contact us within 48 hours of delivery and include photographs if possible.

If we've made a mistake, we'll replace or refund your item as appropriate.